1. Who this policy covers
This policy explains how SiteForge, a Trexiva product, handles personal data when people visit our website, create accounts, build websites, use AI tools, contact support or interact with services operated through SiteForge.
2. Data we process
We may process account and profile details, workspace information, billing and subscription records, usage and device data, support communications, generated prompts and outputs, website content, domain configuration and security logs.
3. Why we process data
We process data to provide and secure the service, authenticate users, manage subscriptions, operate AI generation, publish websites, detect abuse, provide support, measure product performance, comply with law and improve SiteForge.
4. Legal bases
Depending on jurisdiction, processing may rely on performance of a contract, legitimate interests, consent, legal obligations or other lawful bases. Where consent is required, you may withdraw it subject to applicable law.
5. Service providers and international transfers
We may use cloud hosting, database, AI, payment, email, analytics, DNS and security providers. Data can therefore be processed in multiple countries. Where required, we use recognized transfer mechanisms and contractual safeguards.
6. AI providers
Prompts and related context needed to generate or refine a website may be sent to configured AI providers. We minimize unnecessary data and recommend that users avoid entering sensitive personal information unless it is necessary and appropriate for their use case.
7. Retention
We retain personal data only as long as reasonably necessary for service delivery, security, legal obligations, dispute handling and legitimate business needs. Retention periods vary by data type and account status.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, object, port or obtain information about personal data, and to appeal or complain to a regulator. We will verify requests where appropriate.
9. Security
We use technical and organizational safeguards designed to protect accounts and platform data, including access controls, tenant separation, managed infrastructure and logging. No internet service can guarantee absolute security.
10. Cookies and analytics
SiteForge may use strictly necessary cookies and, where enabled, analytics or preference technologies. More information is provided in the Cookie Policy.
11. Children
SiteForge is intended for business and professional use and is not designed for children. We do not knowingly seek to collect personal data from children where prohibited by law.
12. Changes and contact
We may update this policy as the product or legal requirements evolve. Material changes will be communicated where required. Privacy requests can be sent through the contact channel published by Trexiva or SiteForge.